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💯% Satisfaction Guarantee

At Big Play Games we strive to ensure that every customer will always have a positive experience with us. As such we offer a 100% Satisfaction Guarantee on your purchases. 

  • We promise that if we fail to deliver on quality products or services, we’ll refund your purchase. 
  • If you are unhappy with our products for any reason, we offer a 100% money back guarantee.
  • If you purchased an item in person and would like a refund, please don’t hesitate to return to that location for a full refund. 
  • If you purchased an item online and would like a refund, please don’t hesitate to contact us at for a full refund. 

90 Day Change of Mind Policy

Things change, people change and circumstances change and at Big Play Games we recognise that. Therefore if you have changed your mind on a non-faulty purchase we offer the following:

  • If the item is still sealed and and in a re-sellable condition, we will refund the cost of the item in full. (Minus the cost of shipping if applicable.)
  • If the item is NOT sealed and has been opened then we are unable to offer a refund. However, we WILL offer a full store credit allowing you to exchange your purchases for something else that better suits your needs. Please note: Figures and Statues are not eligible for this store credit.

If purchased in person please return to the location of purchase. If this is not possible please email us at

If purchased online please email us at so we can provide you with our address to send the item back to.

These policies are available for 90 days from delivery.

When emailing us please include as much information about your purchase as possible.