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Order Policies

In-stock

Your item is currently taking up occupancy in the warehouse and is ready to ship! Our warehouse wizards will have your order shipped in no time.

Back Order

These are some of our favourite games that are usually in stock, but you guys have recently bought them like toilet paper! Rest assured, we already have more on the way, and you can secure yours now!

Please note, we do not split orders. If your order contains both an in-stock and a back-order product, the entire order will be sent together once all items are here. If you would like your in-stock items sent earlier, we kindly ask that you place a separate order. 

On Request

You want it? We will get it for you! Our on-request items are not commonly held on site, but we are more than happy to make an exception just for you 😉

Please note, we do not split orders. If your order contains both an in-stock and an on-request product, the entire order will be sent together once all items are here. If you would like your in-stock items sent earlier, we kindly ask that you place a separate order. Sound familiar? 

If for some reason we are unable to fulfil your on request order, we will fully refund your purchase (including shipping) and include a little extra sum'in sum'in for you to redeem on the Big Play store.

Pre-order

Got your eye on the next great game or statue to be released? Make a Big Play and get your hot little hands on it by securing your copy with a pre-order. We have secured a limited number of copies that are set to ship to us on their estimated release date.

Please note, we do not split orders. If your order contains both an in-stock and a pre-order product, the entire order will be sent together once all items are here. If you would like your in-stock items sent earlier, we kindly ask that you place a separate order. We really should do something about this echo… 

Estimated Delivery Times

Please not that any estimated delivery times are just that; estimated. We do our best to provide accurate and timely information regarding the arrival and shipment of your eagerly awaited goods. However, occasionally there can be delays due to unforeseen circumstances such as shipping delays or manufacturer/supplier challenges.