MAINTENANCE WILL COMMENCE 2am AEST. DOWNTIME IS NOT EXPECTED TO LAST LONGER THAN 1 HOUR.

SHIPPING

Shipping and Handling Time

We will always strive to get your purchases to you as fast as possible.

Orders made before 7am will be shipped from our warehouse the same business day.

Orders made after 7am will be shipped from our warehouse the next business day.

Shipping Costs:

Australia

Standard Post - Orders up to $99.99 AUD

$8.90 AUD

Standard Post - Orders of $100 AUD and over

FREE

New Zealand

Standard Post

$14.90 AUD

UK & Ireland

Standard Post

$29.90 AUD

USA & Canada

Standard Post

$29.90 AUD

Asia

Standard Post

$29.90 AUD

Rest of World

Standard Post

$37.90 AUD

How long will it take to get my order?

All of our orders are shipped by our team directly from the Big Play Games Warehouse located at 13/29 Blanck Street, Ormeau, QLD, Australia, 4209

Note: Currently there are worldwide shipping delays due to the effects of COVID-19. While our warehouse team are still working at lightning speed to pack and ship your order as quickly as possible, there may be delays out of our control once your order leaves our warehouse and goes into the postal system.

Australia

Australian Standard shipping can vary from 2 to 7 business days, but in most cases you should allow approximately 5 business days from the purchase date.

Please allow extra time for the Warehouse team to process your order if it was placed during peak times e.g. Christmas, Boxing Day or an Australian public holiday. Even our packing squad needs a break every now and then!

International

International Standard Shipping generally takes 1–4 weeks after dispatch depending on the destination. Standard international shipping is only available to selected countries.

Please note:

Customers outside Australia may be liable for any customs and import duty, quotas, permits, handling fees, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel as per our Terms and Conditions.

Pre-Order Shipping

Pre-Orders that have been paid in full will be shipped immediately upon their arrival in our warehouse. We will endeavour to keep you updated on the arrival date. 

Ordered Upon Request

All items that are Ordered Upon Request will ship from our warehouse 2-4 business days after the day of purchase. 

Haven’t received your order?

If you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team on info@bigplay.store or slide into our DMs on Facebook, so that we may assist you in the locating of your order.