FREE SHIPPING ON ORDERS OVER $100

Shipping

Shipping and Handling Time

We will always strive to get your purchases to you as fast as possible.

Orders made before 7am will be shipped from our warehouse the same business day.

Orders made after 7am will be shipped from our warehouse the next business day.

Shipping Costs:

Australia

Standard Post - Orders up to $99.99 AUD

$8.90 AUD

Standard Post - Orders of $100 AUD and over

FREE

New Zealand

Standard Post

$14.90 AUD

How long will it take to get my order?

All of our orders are shipped by our team directly from the Big Play Games Warehouse located at 13/29 Blanck Street, Ormeau, QLD, Australia, 4209

Note: due to the effects of COVID-19, there are worldwide shipping delays that may affect your order . While our warehouse team are still working at full steam to pack and ship your order as quickly as possible, there may be delays out of our control once your order leaves our warehouse and goes into the postal system.

Australia

Australian Standard shipping can vary from 2 to 7 business days. In most cases you can expect your order to arrive approximately 5 business days from the purchase date.

Please allow extra time for the Warehouse team to process your order if it was placed during peak times e.g. Christmas, Boxing Day, or an Australian public holiday. Even our packing squad needs a break every now and then!

New Zealand

New Zealand standard shipping can vary from 7-15 business days.

Please allow extra time for the Warehouse team to process your order if it was placed during peak times e.g. Christmas, Boxing Day, or an Australian public holiday. Our packing squad STILL needs that break!

Pre-Order Shipping

Pre-Orders that have been paid in full will be shipped immediately upon their arrival in our warehouse. We will endeavour to keep you updated on the arrival date. 

Please be advised that, if your order includes pre-orders, along with available products, the whole order will be held until the pre-ordered products are available for shipping.

On Request

All items that are On Request will ship from our warehouse the same day that it arrives. You will be notified via email once it leaves the warehouse and standard shipping times within Australia will then apply.

Haven’t received your order?

If you have not received your parcel or believe there is an issue with the delivery, please contact our customer service team on info@bigplay.store or slide into our DMs on Facebook, so that we may assist you in the locating of your order.

Please be sure to double-check that you gave us the correct address, as this is common among returned orders.

Unclaimed Orders

If your order is returned to us as "unclaimed", we will contact you to let you know we have it and will happily ship it back to you for a flat rate of A$8.90. Otherwise, we can refund your purchase less the cost of shipping.